Troubleshoot Windows Server networking issues
Last updated on: 2021-05-12
Authored by: Annie Ponce
Troubleshooting refers to the process of identifying problems and is more effective than trying processes at random until you find a solution. Troubleshooting a network enables you to target individual network components, testing each for functions, and encourages you to document your process.
Identify the problem
Gather information: Using the network troubleshooting resources at your disposal, determine the current state of the network.
Recreate the problem: If necessary, perform the actions on other test hardware or software. This helps you determine the source of your problem.
Question users (if any): Identify if other colleagues have the same issue.
Identify the symptoms: Is it a complete loss of network connection? Is your network slow? Is this a network-wide issue, or are you the only one experiencing this issue?
If you are experiencing issues with logging into your device, make sure to identify hardware or network issues. After you identify these, double-check that you are using the right username and password combination to log in.
Find your public and local IP addresses
Use the following steps to find your IP addresses:
Open Windows® PowerShell®.
Enter the following command:
To find your local IP address, open the command prompt and enter the following
C:\Users\XX>ipconfig Windows IP Configuration Ethernet Adapter Local Area Connection: Connection-specific DNS Suffix . : IPv4 Address. . . . . . . . . . . : 10.202.0.54 Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . :
ipconfigenables you to get the IP address information of a Windows computer.
Command-line tools to troubleshoot your network
Remember that any of these troubleshooting methods can fail if your network
infrastructure does not respond. By using these commands, you can
gather information and identify your computer’s symptoms. You can use the commands
tracert with both websites and IP addresses.
ping: Used to troubleshoot connectivity, reachability, and name resolution.
tracert: Identifies the route a packet takes between your computer and the destination computer specified in the command.
ipconfig /all: Is the Internet Protocol Configuration and provides you with all the IP information for all the Windows network adapters.
netstat: Generates displays that show network status and protocol statistics.