Last updated on: 2020-10-19
Authored by: Stephanie Fillmon
Instead of paying separate bills for multiple Rackspace accounts, you can combine your bills into a single invoice and pay only once. This article describes how to combine invoices, how your billing due date is affected, and how to separate a combined invoice.
Currently, you can combine bills for the following products and services:
You cannot combine accounts that:
Log in to the Rackspace Customer Portal.
In the upper-right corner of the page, click Billing.
The Billing Overview page displays.
In the Consolidate Invoices section on the left-hand side of the page, click Add Account.
You can also combine invoices from the Invoice Details page. On the left-hand side of the page, click Add Account.
On the Add Account screen, enter the account number that you want to add to the invoice.
Enter the username and password for that account.
Select the check box to agree to the terms of service, and then click Add Account.
A pop-up dialog box displays the account information that you want to add to the invoice. Click Add Account to confirm.
After the accounts are consolidated, the Invoiced Accounts section of the Billing Settings page displays the new account.
If your combined invoice includes only Rackspace Public Cloud accounts, you receive your next invoice on your normal billing date for your primary account.
If your combined invoice includes a Rackspace Private Cloud or third-party cloud account, your next invoice is billed on the first day of the month.
The following example describes how your billing is affected when you combine Rackspace Public Cloud and AWS account invoices:
Note: If your Public Cloud account has discounts applied to it, they are prorated for the period during which no bill was generated.
To separate a combined invoice, you must contact the account manager to update your billing preferences.
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