Last updated on: 2020-11-18
Authored by: Milton Prado
Terminal Services (Remote Desktop Services) provides a method for multiple users to access Outlook from one centrally-managed server. Users connect to that server to access Outlook and view their mailboxes. Terminal Services is useful in some configurations, but it is not a good fit for our Hosted Exchange environment.
In the past, Email and Apps clients who use Terminal Services (Remote Desktop Services) with our services have had very poor experiences. From this, we learned that the technical issues associated with users connecting to our environment from a server are not something we can reasonably, effectively, or fanatically resolve. We need to ensure that we are a good fit for the client, setting both the client and ourselves up for success. For this reason, Rackspace does not support it.
Outlook 2010 can run in Cached Exchange Mode when connected through Terminal Services (Remote Desktop Services) and connect to our Exchange environment. However, clients in the past have had poor experiences with Hosted Exchange in cached exchange mode when connecting through Terminal Services. Many potential complications associated with users connecting through Terminal Server make it a poor fit for our environment. Therefore, Email and Apps does not support or encourage this practice.
If you still feel that Terminal Services might be a good fit for your business, we recommend researching the topic at Microsoft’s TechNet site for further information, including the Plan for Outlook 2010 article.
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