Recover a deleted Microsoft Exchange mailbox

This article describes how to recover a deleted Exchange mailbox in the Cloud Office Control Panel.


  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: At least 24 hours for the deleted Microsoft Exchange mailbox to recreate
  • Tools required: Cloud Office Control Panel access

For more information about prerequisite terminology, see Cloud Office support terminology.

Recover a deleted Exchange mailbox

Warning: A mailbox can only be recovered within 14 days of its deletion.

  1. Log in to the Cloud Office Control Panel using your Rackspace Cloud Office admin ID and password.
  2. In the Microsoft Exchange section, click Mailboxes.
  3. If you have multiple domains, select the domain that contains the mailbox that you want to recover.
  4. Create a mailbox with the same username as the mailbox that was deleted. For instructions on how to create a mailbox, see Add Microsoft Exchange mailbox.
  5. Allow 24 hours for the mailbox to recreate. After the recreation process completes, contact support to reconnect the mailbox.