Add multiple contacts to Exchange

Microsoft® Exchange® allows only internal addresses for email forwarding and distribution
lists. To use an external address for either of these functions, you must set it
up as a contact, which is simply an Exchange alias that points to a real mailbox
outside of your domain.

  1. Log in to the Cloud Office Control Panel.

  2. In the Microsoft Exchange section, click Contacts.

    Contacts link highlighted.
  3. If you have multiple domains, select the appropriate domain name. Or, to
    change domains, click Change Domain.

  4. Click Add Multiple Contacts.

  5. Create a CSV or Excel® file containing the information detailed in the Data

    Use the following column headers:

    • Username (Required. It is used for the email address, such as
      [email protected].)
    • DisplayName (Required.)
    • ExternalEmail (Required.)
    • VisibleToGAL (Required.. 1=Visible, 0=Hidden)
    • Last Name
    • First Name
    • Title
    • Company
    • Department
    • Phone Number
    • Street
    • City
    • State
    • Postal Code
    • Country
    • Notes

    Or, to download a template, click CSV template or Excel template.

  6. In the Import File section, click Browse.

  7. Locate and select the CSV or Excel file created in Step 5.

  8. Click Open.

  9. Click Import.

Any errors that occur display in the import summary, which appears after the import is complete.