Microsoft Exchange FAQ

Getting started

What is the maximum size for an attachment?

The maximum size for an attachment in the Microsoft® Exchange® environment is 50 MB.

What is Outlook Web Access (OWA)?

Outlook Web Access (OWA) is a way to access your email online from any computer. This can be useful if you're not at home or in the office where you usually check email through an email client. To access your email online, log in at Webmail Login

What are public folders?

Public folders are a feature of Microsoft Exchange that you can use to share information with others within your organization. Public folder administrators can set privileges for users to access a folder, or they can make the folder available to everyone within your organization. Public folders contain contacts, calendar items, messages, journal entries, or notes. For more information, see Microsoft Exchange public folders.

Where do I add an Activesync/Blackberry BES liscense?

Your administrator adds a Blackberry® or Activesync license through the Cloud Office Control Panel. To learn more about adding the license, see Adding An Activesync/BES license.

Account services

How can I determine the Cloud Office system status?

For Cloud Office system status verification, use the following link: Cloud Office system status.

Where can I view my Cloud Office billing invoice?

View your billing invoice through the Cloud Office Control Panel. Log in, navigate to **My Account** on the right-hand side, and select **Invoice History**.You can then select any of your past invoices to view them.

Help! I'm locked out of my Control Panel!

No worries! Just call our main support line at 1-800-961-4454 so we can direct you to your dedicated support team for help.

How do I add an admin to my account?

Log into the Cloud Office Control Panel, and on the right-hand side under **My Account**, select **Manage Administrators**. Now select **Add Administrator** and fill out the information on the next page.

Notify your newly created administrator of their new responsibilities. You may have a maximum of three administrators per account.

How do I submit a ticket?

Log into the Cloud Office Control Panel, navigate to **Support** at the bottom and select **View/Create Ticket**. To create a new ticket, select **Create New Ticket** and fill out the information describing your request or issue. Then, submit the ticket. You can also view a history of your most recent tickets.