Clear Keychain Access for Mac

This article describes how to remove previously stored passwords from your Mac's Keychain Access application to troubleshoot mailbox lockouts.


  • Applies to: User or Administrator
  • Difficulty: Easy
  • Time needed: Approximately 10 minutes
  • Tools required: Access to device with stored credentials

For more information about prerequisite terminology, see Cloud Office support terminology.

Clear old credentials

  1. Click the Spotlight Magnifying glass in the top right corner of your screen, or press command + space on your keyboard.

  2. In the Spotlight Search search bar, type Keychain Access.

  3. Select Keychain Access from the list of results.

  4. In the top right corner of Keychain Access enter your email address in the search bar.

  5. Select the entry that you want to remove and then press the Delete button on your keyboard.

  6. A box displays asking you to confirm the deletion. If it looks correct, click Delete.

After you have completed the above process, you can reopen your desktop mail application, where you will be prompted to enter your email credentials. If you continue to be prompted for your credentials, navigate to the Cloud Office Control Panel to unlock the mailbox.