You can add public folders to your Hosted Microsoft Exchange 2013 and Hosted Microsoft Exchange 2016
domains. Each is allotted 25 folders, with up to 250 MB
of storage per folder. You can manage your public folders within the
Cloud Office Control Panel. You can create, rename, delete, and
mail-enable folders directly in the control panel.
To begin working with public folders, navigate to the Microsoft Exchange
section of the Cloud Office Control Panel and click Folders. If you
do not already have public folders enabled, you are prompted to enable
From the Folders page, you can list public folders, manage public folders,
view and create subfolders, edit mail settings, and manage permissions.
When you click Folders, a page that lists all of your public folders
The Folders page displays the following information about the public
folders that you have created:
- Folder name
- Public folder type (Mail, Contact, Calendar, and so on)
- Whether the folders are mail-enabled
- The amount of storage that the folders are using
To manage your folders, click the gear icon on the Folders page. From the menu, you
can choose to rename folders, edit mail settings, create subfolders, or delete a specific
folder. Additionally, on this page you can bulk delete folders, create new folders, and
manage different components of a folder.
As an admin, you can create a new folder by performing the following
Click Create Folder.
In the popup dialog box, enter a name for the folder.
The name will appear in the list of folders.
Select the type of folder.
To mail-enable the folder, select the Enabled check box.
If you selected the Enabled check box, specify the folder’s display name, email address, and reply-to address.
Click Save to create the folder
In the list on the Folders page, click the gear icon next to the
folder that you want to delete.
From the menu, select Delete.
In the confirmation popup box, click Delete Folder to
permanently delete the folder.
From the list of public folders, you can delete multiple folders at once
Select the check box to the left of each folder that you want
to delete. If you want to delete all the folders in the list, select
the check box next to the Folder Name label at the top of
Click the gear icon next to the Folder Name label at the top of
the list and select Delete.
In the confirmation popup box, click Delete Folders to
permanently delete the selected folders.
In the list of folders on the Folders page, click the gear icon next
to the folder that you want to rename.
Enter a new name and then click Rename.
To view the subfolders that have been created under a folder, click the
name of the parent folder in the list. All of the subfolders nested
under the parent folder are displayed. The folder path is shown as a
breadcrumb trail along the top of Folders page. The path is listed as
domain > root > parentFolder, and the page you are on is
the subfolder list. See the following example:
You can create a subfolder in the following ways:
From the main (or parent) Folders page.
By clicking the parent's folder and creating the subfolder from the
subfolder list page.
- Click the gear icon next to the folder for which you want to
- Select Create Subfolder.
- Specify all the information for the subfolder, as described in Create a folder.
- Click Save.
In the folder list, click the name of the folder for which you want
to create a subfolder.
The subfolder view is displayed.
Click Create Folder.
Specify all the information for the subfolder, as described in Create a folder.
Click Save to create the folder.
You can find a specific folder in the following ways:
Follow the folder path to the folder.
If you know all or part of the folder's name but do not know its
path (for example, its parent folder's name), you can search for it
by using the Search Folders box. For example, if you have a
subfolder caller Sales Force but you can recall only that it has
the word sales in it, you can search the term sales. The
application returns all folders with the word sales in their
You can edit the mail settings for a folder by performing the following
- Click on the gear icon next to the folder name.
- From the menu, select Edit Email Settings.
- To mail-enable the folder, select the Enabled check box and specify the rest of the information in the popup dialog box.
- To disable email, clear the Enabled check box.
- Click Save.
Public folders for Hosted Exchange 2013 and 2016 are managed exclusively through
the administrator control panel. Any users who need to manage public
folders must have administrator access.
Unlike Exchange 2007 and 2010, individual permissions are not
managed through Outlook for Exchange 2013 or 2016. For these versions, your users have the following
Reviewer: Allows all users on the domain to view all public folders
Publishing author: Automatically given to administrators who create public folders in the control panel. Each action applies only the to folders that the administrators create.
Updated 4 months ago