Last updated on: 2019-12-20
Authored by: Karin Levenstein
Rackspace Private Cloud powered by OpenStack delivers the agility and efficiency of a public cloud combined with the enhanced security, control and performance of a dedicated environment. It can be deployed in your data center or ours, is managed by our OpenStack experts and is backed by support that provides a Fanatical Experience™. Rackspace Private Cloud gives you all the power of the cloud without the pain of running it, so you can focus on your core business.
This FAQ provides quick answers to general questions about Rackspace Private Cloud powered by OpenStack.
Rackspace Private Cloud supports our position as the #1 managed cloud company by offering customers managed private cloud solutions in their data center or ours. Our team of OpenStack engineers operate our customers' private clouds so they can focus on their core business and applications.
See Rackspace Private Cloud Powered by OpenStack for the latest release notes.
Rackspace Private Cloud handles all operations of your private cloud environment, so that the environment just works when you need it. From initial design to production deployment, our support engineers proactively monitor and maintain the health of your private cloud by providing installation, configuration, patching, updating, troubleshooting, and capacity planning services, which are all part of your standard service contract.
You can also select to have a Dedicated OpenStack Engineer for your account for an additional fee. This engineer provides DevOps automation services to help you optimize your private cloud through automation.
More information is available at the Rackspace Private Cloud OpenStack web page.
Stable and available
We offer an industry leading 99.99% OpenStack API uptime guarantee, a reference architecture that uses Linux containers to provide in-place upgrades and independent scaling of each OpenStack service, and a cloud that is designed to scale to hundreds of nodes.
Support that provides a Fanatical Experience™
We provide a dedicated account manager, an optional dedicated OpenStack Engineer service, a 15-minute live response time guarantee to any emergency ticket with Core support, and 24x7x365 access to our team of OpenStack experts.
Rackspace Private Cloud powered by OpenStack is deployed using Ansible software, supports OpenStack Orchestration (Heat), can be combined with our DevOps Automation Service to help automate a customer's process for deploying and scaling applications, and provides solution templates that enable customers to deploy production-ready application stacks in minutes.
Deploy anywhere in the world. You can host Rackspace Private Cloud in your data center, in our data center, in a colocation facility or in multiple locations.
We manage one of the world's largest OpenStack powered clouds, are #1 in all-time code contributions to the OpenStack project and offer an extensive OpenStack training curriculum.
Add elasticity to your infrastructure with the capability to automatically add and remove public cloud resources as needed to support your private cloud workloads.
You can deploy a Rackspace Private Cloud in your own data center, in a Rackspace data center, in a colocation facility or across multiple locations.
Yes, and we also have minor releases throughout the year to introduce new features, fix bugs and provide security patches.
The one exception is the Ocata release. Rackspace made a deliberate decision not to release an Rackspace Private Cloud version of Ocata for our customers because the short cycle between the Newton and Ocata releases had a low impact in terms of feature sets.
Rackspace strongly recommends that you install Rackspace Private Cloud on physical hardware nodes running Ubuntu 16.04 for the latest Newton release. Installation on virtual platforms should be performed only for evaluation purposes.
Currently, Rackspace Private Cloud software does not include any images. Users can create their own images and populate those images into Glance image repository for on-demand consumption. For more information about downloading and creating images, see the OpenStack Virtual Machine Image Guide.
Rackspace Private Cloud software downloads Ubuntu operating system installation files as part of the installation process to ensure that you have the most up-to-date operating system that works with our software. If the node doesn’t have Internet access, the installation process fails.
Rackspace has dedicated environments that are accessible to customers for proof-of-concept testing. Contact the Rackspace Private Cloud sales team at firstname.lastname@example.org.
All devices certified for Ubuntu Server 16.04 LTS are certified for Rackspace Private Cloud. Refer to the Ubuntu operating system certified hardware page for the full list.
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