In order to create a ticket, fetch the following information from Rackspace:

An authentication token (documented in the previous section).
An account number that the ticket applies to
A suitable category and subcategory for the ticket

The following sections show examples of fetching information about accounts and categories.

Fetching account information

📘
Important
The cURL examples in this guide are provided for reference only. Because the use of cURL has environmental dependencies, copying and pasting the examples might not work in your environment.

The accounts call returns a list of accounts that you have access to create tickets on. The call is a simple GET request:

$ curl https://demo.ticketing.api.rackspace.com/accounts \
   -X GET \
   -H 'X-Auth-Token: xxxxxxx'
   -H 'Content-Type: application/vnd.ticketing.v2+json' \
   -H 'Accept: application/vnd.ticketing.v2+json' \
   | python -m json.tool

{
    "accounts": [
        {
            "name": "FAWS Account1",
            "id": "faws:576508529999",
            "rcn": "RCN-449-496-999",
            "serviceLevel": "navigator",
            "severities": [
                "Low",
                "Normal",
                "High",
                "Urgent"
            ],
            "type": {
                "id": "faws",
                "name": "AWS"
            },
            "permission": "admin",
            "tags": [],
            "npsOptOut": false
        },
        {
            "name": "GCP Account1",
            "id": "managed_gcp:compact-retina-198999",
            "rcn": "RCN-449-496-999",
            "serviceLevel": "runway",
            "severities": [
                "Low"
            ],
            "type": {
                "id": "managed_gcp",
                "name": "GCP"
            },
            "permission": "admin",
            "tags": [],
            "npsOptOut": false
        }
    ]
}

Depending on what services you use, you may have one or more product accounts within Rackspace. The response in this case has two accounts, a Fanatical AWS account with account id faws:576508529999, and a Google Cloud account with account id managed_gcp:compact-retina-198999. The account type is needed for sorting through ticket category/subcategory combinations, and the account id is needed when creating a ticket.

Fetching categories information

Calling the categories endpoint returns a list of categories with their attendant subcategories. Each category/subcategory combination has a list of account types it is applicable to. The following example shows allowedProducts.

$ curl https://demo.ticketing.api.rackspace.com/categories  \
   -X GET \
   -H 'X-Auth-Token: xxxxxxx'
   -H 'Content-Type: application/vnd.ticketing.v2+json' \
   -H 'Accept: application/vnd.ticketing.v2+json' \
   | python -m json.tool

{
    "categories": [
        {
            "id": 1,
            "name": "Account",
            "description": "Account access, account settings, contact information, or managing users",
            "classification": "Service Request",
            "subcategories": [
                {
                    "name": "Compute",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Containers",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Storage",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Networking",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Caching",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Queueing",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Databases",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Monitoring",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Backups",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Account Management",
                    "allowedProducts": [
                        "azure",
                        "faws",
                        "hybrid",
                        "managed_gcp"
                    ],
                    "tags": {
                        "azure": [],
                        "faws": [],
                        "hybrid": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Other",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Rackspace Managed Security",
                    "allowedProducts": [
                        "cloud",
                        "faws"
                    ],
                    "tags": {
                        "cloud": [],
                        "faws": []
                    }
                },
                {
                    "name": "Servers",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "Orchestration",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "Service Level Upgrades",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "User Management",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": []
                    }
                }
            ]
        },
        {
            "id": 2,
            "name": "Billing and Payments",
            "description": "My bill, usage, my payments or payment options",
            "classification": "Service Request",
            "subcategories": [
                {
                    "name": "Compute",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Containers",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Storage",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Networking",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Caching",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Queueing",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Databases",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Monitoring",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Backups",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Rackspace Managed Security",
                    "allowedProducts": [
                        "cloud",
                        "faws",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "faws": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Other",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Billing",
                    "allowedProducts": [
                        "azure",
                        "faws",
                        "hybrid"
                    ],
                    "tags": {
                        "azure": [],
                        "faws": [],
                        "hybrid": []
                    }
                },
                {
                    "name": "Servers",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "Orchestration",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                }
            ]
        },
        {
            "id": 3,
            "name": "Change",
            "description": "Add/remove/modify infrastructure",
            "classification": "Change",
            "subcategories": [
                {
                    "name": "Compute",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Containers",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Storage",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Networking",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Caching",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Queueing",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Databases",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Monitoring",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Backups",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Rackspace Managed Security",
                    "allowedProducts": [
                        "cloud",
                        "faws",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "faws": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Other",
                    "allowedProducts": [
                        "azure",
                        "cloud",
                        "faws",
                        "hybrid",
                        "managed_gcp"
                    ],
                    "tags": {
                        "azure": [],
                        "cloud": [],
                        "faws": [],
                        "hybrid": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "RAS Digital",
                    "allowedProducts": [
                        "azure",
                        "cloud",
                        "faws",
                        "hybrid",
                        "managed_gcp"
                    ],
                    "tags": {
                        "azure": [
                            "rasd"
                        ],
                        "cloud": [
                            "rasd"
                        ],
                        "faws": [
                            "rasd"
                        ],
                        "hybrid": [
                            "rasd"
                        ],
                        "managed_gcp": [
                            "rasd"
                        ]
                    }
                },
                {
                    "name": "Platform Intelligence",
                    "allowedProducts": [
                        "azure",
                        "cloud",
                        "faws",
                        "hybrid",
                        "managed_gcp"
                    ],
                    "tags": {
                        "azure": [
                            "pi"
                        ],
                        "cloud": [
                            "pi"
                        ],
                        "faws": [
                            "pi"
                        ],
                        "hybrid": [
                            "pi"
                        ],
                        "managed_gcp": [
                            "pi"
                        ]
                    }
                },
                {
                    "name": "Elastic Compute Cloud (EC2)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Elastic Container Service (ECS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Elastic Block Store (EBS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Elastic Load Balancing (ELB)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Virtual Private Cloud (VPC)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Route 53",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Relational Database Service (RDS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "ElastiCache",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Simple Storage Service (S3)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "CloudFront",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Simple Queue Service (SQS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Simple Notification Service (SNS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Simple Email Service (SES)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "CloudFormation",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "CodeDeploy",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Identity and Access Management (IAM)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "CloudWatch",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Servers",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "Orchestration",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "Virtual Machines",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "Windows OS",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "Linux OS",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "Application Gateway",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "Network Security Groups",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "PaaS (SQL, App Service, etc)",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "Virtual Network Gateways (VPN, ExpressRoute)",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "Alerting/Monitoring",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "Application Migration Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "migration",
                            "intensive",
                            "enterprise"
                        ]
                    }
                },
                {
                    "name": "Big Data (Hadoop, Cassandra)",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "datastores",
                            "intensive",
                            "enterprise"
                        ]
                    }
                },
                {
                    "name": "Dedicated Hosting",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": []
                    }
                },
                {
                    "name": "Disaster Recovery Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "recovery",
                            "intensive",
                            "enterprise"
                        ]
                    }
                },
                {
                    "name": "Fanatical Support for Office 365",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": []
                    }
                },
                {
                    "name": "Managed Exchange 2003",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mex2003"
                        ]
                    }
                },
                {
                    "name": "Microsoft Exchange 2007",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mex2007"
                        ]
                    }
                },
                {
                    "name": "Microsoft SQL DBA Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mssql",
                            "intensive",
                            "res"
                        ]
                    }
                },
                {
                    "name": "MySQL DBA Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mysql",
                            "intensive",
                            "enterprise"
                        ]
                    }
                },
                {
                    "name": "Oracle DBA Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "oracle",
                            "intensive",
                            "enterprise"
                        ]
                    }
                },
                {
                    "name": "Rackspace Email",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "noteworthy",
                            "intensive",
                            "enterprise",
                            "managed"
                        ]
                    }
                },
                {
                    "name": "Security and Load Testing Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "security",
                            "intensive",
                            "enterprise"
                        ]
                    }
                }
            ]
        },
        {
            "id": 4,
            "name": "Incident",
            "description": "An unplanned interruption or reduction in service quality",
            "classification": "Incident",
            "subcategories": [
                {
                    "name": "Compute",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Containers",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Storage",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Networking",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Caching",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Queueing",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Databases",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Monitoring",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Backups",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Rackspace Managed Security",
                    "allowedProducts": [
                        "cloud",
                        "faws",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "faws": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Other",
                    "allowedProducts": [
                        "cloud",
                        "faws",
                        "hybrid",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "faws": [],
                        "hybrid": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "RAS Digital",
                    "allowedProducts": [
                        "azure",
                        "cloud",
                        "faws",
                        "hybrid",
                        "managed_gcp"
                    ],
                    "tags": {
                        "azure": [
                            "rasd"
                        ],
                        "cloud": [
                            "rasd"
                        ],
                        "faws": [
                            "rasd"
                        ],
                        "hybrid": [
                            "rasd"
                        ],
                        "managed_gcp": [
                            "rasd"
                        ]
                    }
                },
                {
                    "name": "Elastic Compute Cloud (EC2)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Elastic Container Service (ECS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Elastic Block Store (EBS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Elastic Load Balancing (ELB)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Virtual Private Cloud (VPC)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Route 53",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Relational Database Service (RDS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "ElastiCache",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Simple Storage Service (S3)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "CloudFront",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Simple Queue Service (SQS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Simple Notification Service (SNS)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Simple Email Service (SES)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "CloudFormation",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "CodeDeploy",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Identity and Access Management (IAM)",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "CloudWatch",
                    "allowedProducts": [
                        "faws"
                    ],
                    "tags": {
                        "faws": []
                    }
                },
                {
                    "name": "Servers",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "Orchestration",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "General",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "Infrastructure",
                    "allowedProducts": [
                        "azure"
                    ],
                    "tags": {
                        "azure": []
                    }
                },
                {
                    "name": "Rackspace Email",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "noteworthy",
                            "res",
                            "intensive",
                            "managed"
                        ]
                    }
                },
                {
                    "name": "Application Migration Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "migration",
                            "intensive"
                        ]
                    }
                },
                {
                    "name": "Big Data (Hadoop, Cassandra)",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "datastores",
                            "intensive",
                            "res"
                        ]
                    }
                },
                {
                    "name": "Dedicated Hosting",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": []
                    }
                },
                {
                    "name": "Disaster Recovery Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "recovery",
                            "intensive",
                            "res"
                        ]
                    }
                },
                {
                    "name": "Fanatical Support for Office 365",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": []
                    }
                },
                {
                    "name": "Managed Exchange 2003",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mex2003"
                        ]
                    }
                },
                {
                    "name": "Microsoft Exchange 2007",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mex2007"
                        ]
                    }
                },
                {
                    "name": "Microsoft SQL DBA Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mssql",
                            "intensive",
                            "res"
                        ]
                    }
                },
                {
                    "name": "MySQL DBA Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mysql",
                            "intensive",
                            "res"
                        ]
                    }
                },
                {
                    "name": "Oracle DBA Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "oracle",
                            "intensive",
                            "res"
                        ]
                    }
                },
                {
                    "name": "Security and Load Testing Services",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "security",
                            "intensive",
                            "res"
                        ]
                    }
                }
            ]
        },
        {
            "id": 5,
            "name": "Request for Information",
            "description": "General questions",
            "classification": "Service Request",
            "subcategories": [
                {
                    "name": "Compute",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Containers",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Storage",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Networking",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Caching",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Queueing",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Databases",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Monitoring",
                    "allowedProducts": [
                        "managed_gcp"
                    ],
                    "tags": {
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Backups",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Rackspace Managed Security",
                    "allowedProducts": [
                        "azure",
                        "cloud",
                        "faws",
                        "managed_gcp"
                    ],
                    "tags": {
                        "azure": [],
                        "cloud": [],
                        "faws": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "Other",
                    "allowedProducts": [
                        "cloud",
                        "managed_gcp"
                    ],
                    "tags": {
                        "cloud": [],
                        "managed_gcp": []
                    }
                },
                {
                    "name": "RAS Digital",
                    "allowedProducts": [
                        "azure",
                        "cloud",
                        "faws",
                        "hybrid",
                        "managed_gcp"
                    ],
                    "tags": {
                        "azure": [
                            "rasd"
                        ],
                        "cloud": [
                            "rasd"
                        ],
                        "faws": [
                            "rasd"
                        ],
                        "hybrid": [
                            "rasd"
                        ],
                        "managed_gcp": [
                            "rasd"
                        ]
                    }
                },
                {
                    "name": "Platform Intelligence",
                    "allowedProducts": [
                        "azure",
                        "cloud",
                        "faws",
                        "hybrid",
                        "managed_gcp"
                    ],
                    "tags": {
                        "azure": [
                            "pi"
                        ],
                        "cloud": [
                            "pi"
                        ],
                        "faws": [
                            "pi"
                        ],
                        "hybrid": [
                            "pi"
                        ],
                        "managed_gcp": [
                            "pi"
                        ]
                    }
                },
                {
                    "name": "General",
                    "allowedProducts": [
                        "azure",
                        "faws",
                        "hybrid"
                    ],
                    "tags": {
                        "azure": [],
                        "faws": [],
                        "hybrid": []
                    }
                },
                {
                    "name": "Servers",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "Orchestration",
                    "allowedProducts": [
                        "cloud"
                    ],
                    "tags": {
                        "cloud": []
                    }
                },
                {
                    "name": "Fanatical Support Office 365",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": []
                    }
                },
                {
                    "name": "Managed Exchange 2003",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mex2003"
                        ]
                    }
                },
                {
                    "name": "Microsoft Exchange 2007",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "mex2007"
                        ]
                    }
                },
                {
                    "name": "Rackspace Email",
                    "allowedProducts": [
                        "hybrid"
                    ],
                    "tags": {
                        "hybrid": [
                            "noteworthy",
                            "intensive",
                            "res"
                        ]
                    }
                }
            ]
        }
    ]
}

To create a ticket for the FAWS type account from our account list, you could choose any category/subcategory combination with an allowedProducts list that includes faws. Let’s assume you want to create a ticket with a category/subcategory of Request For Information /General. This would be allowed because subcategory General under category Request for Information has faws in its allowedProducts list.