In order to create a ticket, fetch the following information from Rackspace:
- An authentication token (documented in the previous section).
- An account number that the ticket applies to
- A suitable category and subcategory for the ticket
The following sections show examples of fetching information about accounts and categories.
Fetching account information
Important
The cURL examples in this guide are provided for reference only. Because the use of cURL has environmental dependencies, copying and pasting the examples might not work in your environment.
The accounts call returns a list of accounts that you have access to create tickets on. The call is a simple GET request:
$ curl https://demo.ticketing.api.rackspace.com/accounts \
-X GET \
-H 'X-Auth-Token: xxxxxxx'
-H 'Content-Type: application/vnd.ticketing.v2+json' \
-H 'Accept: application/vnd.ticketing.v2+json' \
| python -m json.tool
{
"accounts": [
{
"name": "FAWS Account1",
"id": "faws:576508529999",
"rcn": "RCN-449-496-999",
"serviceLevel": "navigator",
"severities": [
"Low",
"Normal",
"High",
"Urgent"
],
"type": {
"id": "faws",
"name": "AWS"
},
"permission": "admin",
"tags": [],
"npsOptOut": false
},
{
"name": "GCP Account1",
"id": "managed_gcp:compact-retina-198999",
"rcn": "RCN-449-496-999",
"serviceLevel": "runway",
"severities": [
"Low"
],
"type": {
"id": "managed_gcp",
"name": "GCP"
},
"permission": "admin",
"tags": [],
"npsOptOut": false
}
]
}
Depending on what services you use, you may have one or more product accounts within Rackspace. The response in this case has two accounts, a Fanatical AWS account with account id faws:576508529999, and a Google Cloud account with account id managed_gcp:compact-retina-198999. The account type is needed for sorting through ticket category/subcategory combinations, and the account id is needed when creating a ticket.
Fetching categories information
Calling the categories endpoint returns a list of categories with their attendant subcategories. Each category/subcategory combination has a list of account types it is applicable to. The following example shows allowedProducts.
$ curl https://demo.ticketing.api.rackspace.com/categories \
-X GET \
-H 'X-Auth-Token: xxxxxxx'
-H 'Content-Type: application/vnd.ticketing.v2+json' \
-H 'Accept: application/vnd.ticketing.v2+json' \
| python -m json.tool
{
"categories": [
{
"id": 1,
"name": "Account",
"description": "Account access, account settings, contact information, or managing users",
"classification": "Service Request",
"subcategories": [
{
"name": "Compute",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Containers",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Storage",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Networking",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Caching",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Queueing",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Databases",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Monitoring",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Backups",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Account Management",
"allowedProducts": [
"azure",
"faws",
"hybrid",
"managed_gcp"
],
"tags": {
"azure": [],
"faws": [],
"hybrid": [],
"managed_gcp": []
}
},
{
"name": "Other",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Rackspace Managed Security",
"allowedProducts": [
"cloud",
"faws"
],
"tags": {
"cloud": [],
"faws": []
}
},
{
"name": "Servers",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "Orchestration",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "Service Level Upgrades",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "User Management",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": []
}
}
]
},
{
"id": 2,
"name": "Billing and Payments",
"description": "My bill, usage, my payments or payment options",
"classification": "Service Request",
"subcategories": [
{
"name": "Compute",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Containers",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Storage",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Networking",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Caching",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Queueing",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Databases",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Monitoring",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Backups",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Rackspace Managed Security",
"allowedProducts": [
"cloud",
"faws",
"managed_gcp"
],
"tags": {
"cloud": [],
"faws": [],
"managed_gcp": []
}
},
{
"name": "Other",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Billing",
"allowedProducts": [
"azure",
"faws",
"hybrid"
],
"tags": {
"azure": [],
"faws": [],
"hybrid": []
}
},
{
"name": "Servers",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "Orchestration",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
}
]
},
{
"id": 3,
"name": "Change",
"description": "Add/remove/modify infrastructure",
"classification": "Change",
"subcategories": [
{
"name": "Compute",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Containers",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Storage",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Networking",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Caching",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Queueing",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Databases",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Monitoring",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Backups",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Rackspace Managed Security",
"allowedProducts": [
"cloud",
"faws",
"managed_gcp"
],
"tags": {
"cloud": [],
"faws": [],
"managed_gcp": []
}
},
{
"name": "Other",
"allowedProducts": [
"azure",
"cloud",
"faws",
"hybrid",
"managed_gcp"
],
"tags": {
"azure": [],
"cloud": [],
"faws": [],
"hybrid": [],
"managed_gcp": []
}
},
{
"name": "RAS Digital",
"allowedProducts": [
"azure",
"cloud",
"faws",
"hybrid",
"managed_gcp"
],
"tags": {
"azure": [
"rasd"
],
"cloud": [
"rasd"
],
"faws": [
"rasd"
],
"hybrid": [
"rasd"
],
"managed_gcp": [
"rasd"
]
}
},
{
"name": "Platform Intelligence",
"allowedProducts": [
"azure",
"cloud",
"faws",
"hybrid",
"managed_gcp"
],
"tags": {
"azure": [
"pi"
],
"cloud": [
"pi"
],
"faws": [
"pi"
],
"hybrid": [
"pi"
],
"managed_gcp": [
"pi"
]
}
},
{
"name": "Elastic Compute Cloud (EC2)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Elastic Container Service (ECS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Elastic Block Store (EBS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Elastic Load Balancing (ELB)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Virtual Private Cloud (VPC)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Route 53",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Relational Database Service (RDS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "ElastiCache",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Simple Storage Service (S3)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "CloudFront",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Simple Queue Service (SQS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Simple Notification Service (SNS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Simple Email Service (SES)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "CloudFormation",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "CodeDeploy",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Identity and Access Management (IAM)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "CloudWatch",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Servers",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "Orchestration",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "Virtual Machines",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "Windows OS",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "Linux OS",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "Application Gateway",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "Network Security Groups",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "PaaS (SQL, App Service, etc)",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "Virtual Network Gateways (VPN, ExpressRoute)",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "Alerting/Monitoring",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "Application Migration Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"migration",
"intensive",
"enterprise"
]
}
},
{
"name": "Big Data (Hadoop, Cassandra)",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"datastores",
"intensive",
"enterprise"
]
}
},
{
"name": "Dedicated Hosting",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": []
}
},
{
"name": "Disaster Recovery Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"recovery",
"intensive",
"enterprise"
]
}
},
{
"name": "Fanatical Support for Office 365",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": []
}
},
{
"name": "Managed Exchange 2003",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mex2003"
]
}
},
{
"name": "Microsoft Exchange 2007",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mex2007"
]
}
},
{
"name": "Microsoft SQL DBA Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mssql",
"intensive",
"res"
]
}
},
{
"name": "MySQL DBA Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mysql",
"intensive",
"enterprise"
]
}
},
{
"name": "Oracle DBA Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"oracle",
"intensive",
"enterprise"
]
}
},
{
"name": "Rackspace Email",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"noteworthy",
"intensive",
"enterprise",
"managed"
]
}
},
{
"name": "Security and Load Testing Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"security",
"intensive",
"enterprise"
]
}
}
]
},
{
"id": 4,
"name": "Incident",
"description": "An unplanned interruption or reduction in service quality",
"classification": "Incident",
"subcategories": [
{
"name": "Compute",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Containers",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Storage",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Networking",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Caching",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Queueing",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Databases",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Monitoring",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Backups",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Rackspace Managed Security",
"allowedProducts": [
"cloud",
"faws",
"managed_gcp"
],
"tags": {
"cloud": [],
"faws": [],
"managed_gcp": []
}
},
{
"name": "Other",
"allowedProducts": [
"cloud",
"faws",
"hybrid",
"managed_gcp"
],
"tags": {
"cloud": [],
"faws": [],
"hybrid": [],
"managed_gcp": []
}
},
{
"name": "RAS Digital",
"allowedProducts": [
"azure",
"cloud",
"faws",
"hybrid",
"managed_gcp"
],
"tags": {
"azure": [
"rasd"
],
"cloud": [
"rasd"
],
"faws": [
"rasd"
],
"hybrid": [
"rasd"
],
"managed_gcp": [
"rasd"
]
}
},
{
"name": "Elastic Compute Cloud (EC2)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Elastic Container Service (ECS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Elastic Block Store (EBS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Elastic Load Balancing (ELB)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Virtual Private Cloud (VPC)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Route 53",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Relational Database Service (RDS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "ElastiCache",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Simple Storage Service (S3)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "CloudFront",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Simple Queue Service (SQS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Simple Notification Service (SNS)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Simple Email Service (SES)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "CloudFormation",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "CodeDeploy",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Identity and Access Management (IAM)",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "CloudWatch",
"allowedProducts": [
"faws"
],
"tags": {
"faws": []
}
},
{
"name": "Servers",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "Orchestration",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "General",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "Infrastructure",
"allowedProducts": [
"azure"
],
"tags": {
"azure": []
}
},
{
"name": "Rackspace Email",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"noteworthy",
"res",
"intensive",
"managed"
]
}
},
{
"name": "Application Migration Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"migration",
"intensive"
]
}
},
{
"name": "Big Data (Hadoop, Cassandra)",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"datastores",
"intensive",
"res"
]
}
},
{
"name": "Dedicated Hosting",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": []
}
},
{
"name": "Disaster Recovery Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"recovery",
"intensive",
"res"
]
}
},
{
"name": "Fanatical Support for Office 365",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": []
}
},
{
"name": "Managed Exchange 2003",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mex2003"
]
}
},
{
"name": "Microsoft Exchange 2007",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mex2007"
]
}
},
{
"name": "Microsoft SQL DBA Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mssql",
"intensive",
"res"
]
}
},
{
"name": "MySQL DBA Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mysql",
"intensive",
"res"
]
}
},
{
"name": "Oracle DBA Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"oracle",
"intensive",
"res"
]
}
},
{
"name": "Security and Load Testing Services",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"security",
"intensive",
"res"
]
}
}
]
},
{
"id": 5,
"name": "Request for Information",
"description": "General questions",
"classification": "Service Request",
"subcategories": [
{
"name": "Compute",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Containers",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Storage",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Networking",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Caching",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Queueing",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Databases",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Monitoring",
"allowedProducts": [
"managed_gcp"
],
"tags": {
"managed_gcp": []
}
},
{
"name": "Backups",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "Rackspace Managed Security",
"allowedProducts": [
"azure",
"cloud",
"faws",
"managed_gcp"
],
"tags": {
"azure": [],
"cloud": [],
"faws": [],
"managed_gcp": []
}
},
{
"name": "Other",
"allowedProducts": [
"cloud",
"managed_gcp"
],
"tags": {
"cloud": [],
"managed_gcp": []
}
},
{
"name": "RAS Digital",
"allowedProducts": [
"azure",
"cloud",
"faws",
"hybrid",
"managed_gcp"
],
"tags": {
"azure": [
"rasd"
],
"cloud": [
"rasd"
],
"faws": [
"rasd"
],
"hybrid": [
"rasd"
],
"managed_gcp": [
"rasd"
]
}
},
{
"name": "Platform Intelligence",
"allowedProducts": [
"azure",
"cloud",
"faws",
"hybrid",
"managed_gcp"
],
"tags": {
"azure": [
"pi"
],
"cloud": [
"pi"
],
"faws": [
"pi"
],
"hybrid": [
"pi"
],
"managed_gcp": [
"pi"
]
}
},
{
"name": "General",
"allowedProducts": [
"azure",
"faws",
"hybrid"
],
"tags": {
"azure": [],
"faws": [],
"hybrid": []
}
},
{
"name": "Servers",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "Orchestration",
"allowedProducts": [
"cloud"
],
"tags": {
"cloud": []
}
},
{
"name": "Fanatical Support Office 365",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": []
}
},
{
"name": "Managed Exchange 2003",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mex2003"
]
}
},
{
"name": "Microsoft Exchange 2007",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"mex2007"
]
}
},
{
"name": "Rackspace Email",
"allowedProducts": [
"hybrid"
],
"tags": {
"hybrid": [
"noteworthy",
"intensive",
"res"
]
}
}
]
}
]
}
To create a ticket for the FAWS type account from our account list, you could choose any category/subcategory combination with an allowedProducts list that includes faws. Let’s assume you want to create a ticket with a category/subcategory of Request For Information /General. This would be allowed because subcategory General under category Request for Information has faws in its allowedProducts list.