We designed the Ticketing API to integrate with your internal ticketing system. In addition to creating tickets in Rackspace systems, you also want to record changes as Rackers update the ticket. These changes are made available by our Cloud Feeds ticketing feed.
Cloud Feeds is a pub/sub syndication system that Rackspace provides, and as tickets are modified, the system pushes these updates to a Cloud Feeds feed. For more information see, Cloud Feeds.
You receive ticket update events by periodically polling our feed and receiving events that have occurred since the last time you polled. To poll the feed for the first time, run the following code:
$ curl <https://lon.feeds.api.rackspacecloud.com/consolidated_ticketing/events/faws:576508529999>
-X GET
-H 'X-Auth-Token: xxxxxxx'
-H 'Accept: application/vnd.rackspace.atom+json'
| python -m json.tool
{
"feed": {
"@type": "http://www.w3.org/2005/Atom",
"link": [ ... ],
"entry": [
{
"category": [
{
"term": "tid:123456789"
},
{
"term": "rid:180717-iad-0000000"
},
{
"term": "type:consolidatedticketing.update.ticket.update.cloud"
}
],
"link": [
{
"href": "https://atom.staging.ord1.us.ci.rackspace.net/consolidated_ticketing/events/entries/123456789/entries/urn:uuid:08e647dc-6f68-47ad-ae7f-81c2f827b9ef",
"rel": "self"
}
],
"title": {
"type": "text",
"@text": "ConsolidatedTicketing"
},
"content": {
"event": {
"@type": "http://docs.rackspace.com/event/consolidatedticketing/ticket/update",
"dataCenter": "iad",
"eventTime": "2018-07-27T03:47:06.446363Z",
"id": "bb3a9766-914f-11e8-961c-0050561a0171",
"region": "iad",
"resourceId": "180717-iad-0000000",
"tenantId": "123456789",
"type": "UPDATE",
"version": "1",
"AtType": "http://docs.rackspace.com/event/consolidatedticketing/ticket/update",
"product": {
"@type": "http://docs.rackspace.com/event/consolidatedticketing/ticket/update",
"accountId": "123456789",
"lastUpdated": "2018-07-27T03:47:06.297537Z",
"resourceType": "TICKET",
"resources": "",
"serviceCode": "ConsolidatedTicketing",
"subject": "Request for Information",
"ticketId": "180717-iad-0000000",
"version": "1",
"AtType": "http://docs.rackspace.com/event/consolidatedticketing/ticket/update",
"comment": {
"author": "Racker",
"authorType": "Rackspace",
"created": "2018-07-27T03:47:06.297537Z",
"id": "180727-iad-0000000",
"text": "We are researching a solution now."
}
}
}
},
"id": "urn:uuid:08e647dc-6f68-47ad-ae7f-81c2f827b9ef",
"updated": "2018-07-27T03:47:07.622Z",
"published": "2018-07-27T03:47:07.622Z"
}
],
"id": "urn:uuid:ad01455d-0ec1-4f32-a74c-7682ad24359b",
"title": {
"type": "text",
"@text": "consolidated_ticketing/events"
},
"updated": "2018-07-27T03:47:23.104Z"
}
}
The response lists events, with the newest event at the top and the oldest event at the bottom. To set up the polling loop, add the marker parameter to the URL and use the id of the newest event as the value, as shown in the following example:
$ curl https://lon.feeds.api.rackspacecloud.com/consolidated_ticketing/events/faws:576508529999?marker=urn:uuid:08e647dc-6f68-47ad-ae7f-81c2f827b9ef \
-X GET \
-H 'X-Auth-Token: xxxxxxx'
-H 'Accept: application/vnd.rackspace.atom+json' \
| python -m json.tool
By polling with the newest event marker you have received, you can syndicate ticket updates into your own system.
This concludes the Getting Started section. To simplify the process, we omitted some advanced topics. For information about ticketing updates and ticket classifications, see the API reference