The demo environment has the ability to return error responses upon request. This is useful to test unusual responses that you rarely see when your application is running.

To trigger any error, include the X-Mock-Error header populated with any of the error constants listed below. The API responds with the error condition.

Request

Method: POST
URL: /tickets
Headers:
X-Auth-Token: xxxxxxx
Accept: application/json
X-Mock-Error: UNSUPPORTED_ACCOUNT_TYPE

Response

HTTP/1.1 422 Unprocessable Entity
Content-Type: application/json
Retry-After: Tue, 01 Nov 2017 21:46:47 GMT
Date: Thu, 01 Nov 2017 21:45:47 GMT
{  
  "status": 422,  
  "message": "Account of this type is not supported",  
  "faultCode": "unprocessableEntity",  
  "transactionId": "94bd993f-6416-4b3c-bf5a-2cb619975572",  
  "moreInfo": "<https://developer.rackspace.com/docs/ticketing/api-docs/general-api-info/faults#unprocessableEntity>"  
}

List of error constants

Insert one of the constants listed below in the X-Mock-Error` header of any API request to trigger the corresponding error response from the API. Many errors are endpoint specific, check the API call documentation to see which errors apply.

ATTACHMENT_LONG_FILENAME
BOTH_STATUS_AND_COMMENT_PRESENT
CLOUD_ATTACHMENT_NOT_FOUND
EMPTY_UPDATE
FAILED_UPDATE_TICKET_NOT_REVIEWED
INVALID_ACCOUNT
INVALID_ATTACHMENT_FILE
INVALID_ATTACHMENT_FILENAME
INVALID_ATTACHMENT_FILE_EXTN
INVALID_CAT_SUBCAT_TICKET
INVALID_FIELD_TICKET
INVALID_RECIPIENT
INVALID_RESOURCE
INVALID_REVERSE_PARAM
INVALID_SERVER_ERROR
INVALID_SEVERITY
INVALID_UPDATE_RATING_COMMENT
INVALID_UPDATE_RATING_SCORE
MISSING_ACCOUNT_ID
MISSING_PERMISSION
MISSING_STATUS_AND_COMMENT
ONLY_SET_STATUS_TO_CLOSED
RACKER_TOKEN_NOT_ALLOWED
SERVICE_UNAVAILABLE
TICKET_NOT_FOUND
UNAPPROVED_ATTACHMENT_FILENAME_EXTN
UNAUTHORIZED_ACCOUNT_CREATE
UNAUTHORIZED_ACCOUNT_UPDATE
UNAUTHORIZED_RESOURCE_CREATE
UNAUTHORIZED_RESOURCE_UPDATE
UNSUPPORTED_ACCOUNT_TYPE
UPDATE_COMMENT_LONG_TEXT
UPDATE_COMMENT_NO_TEXT
UPDATE_INVALID_REQUEST
UPDATE_NOT_ALLOWED
UPSTREAM_UNAVAILABLE