Safelist Senders in Outlook Web App
This article describes how to safelist senders through the Outlook Web App interface. If you want to block a sender, see Block senders in Outlook Web App.
Prerequisites
- Applies to: User
- Difficulty: Easy
- Time needed: Approximately 15 minutes for change to complete
- Tools Required: Mailbox access
For more information about prerequisite terminology, see Cloud Office support terminology.
Safelist Senders
Safelisting does not prevent a sender from being flagged as spam. Safelisting ensures that a sender's message is delivered to your inbox, even if the sender is flagged as spam, so that messages from a trusted source aren't overlooked in the junk folder.
For administrator instructions on safelisting senders through the control panel, see Blocklists in Microsoft Exchange.
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Log in to your Exchange mailbox at apps.rackspace.com.
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Click the gear icon in the upper right-hand corner, and then select Options from the drop down menu.
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In the Options menu, click Mail > Accounts > Block or Allow.
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Enter the email address or domain of the sender that you want to safelist.
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Click Save
Note: You can also add all contacts to the safe senders list instead of entering them manually.
Updated 5 months ago