Rackspace Ticketing API v2.0

The Rackspace Ticketing service enables users to create and update tickets for Rackspace using their own ticketing systems. Tickets created in the user’s ticketing system flow to Rackspace’s ticketing systems and vice versa.

This guide is intended to assist software developers who want to develop applications by using the REST application programming interface (API) for the Ticketing service.

To use the information provided here, you should have a general understanding of the service and have access to an installation of it. You should also be familiar with the following technologies:

• RESTful web services
• HTTP/1.1
• JSON serialization formats

Use the following links to go directly to user and reference information for the Ticketing service REST API:

• Getting Started
  • Onboarding
  • Get your credentials
  • Authenticate to Rackspace
  • Prerequisites for creating a ticket
  • Creating a ticket
  • Webhooks
• General API information
  • Service access endpoints
  • Ticketing API contract version
  • Request and response types
  • Rate limits
  • Response codes
  • Date and time format
  • Common headers
  • Authorization
  • Demo environment features
• API reference
  • Accounts
  • Categories
  • Tickets
  • Attachments
  • Resources
• Ticketing event feed
  • Reading from Cloud Feeds
  • Integrating
• Disclaimer