Synchronize IMAP folders for new accounts in Apple Mail

This article describes how to synchronize IMAP folders after you set up a new
account in Apple Mail. Because Apple Mail does not automatically synchronize
IMAP folders, you must complete this process manually through folder mapping.

Important: If you have use your IMAP account in Apple Mail and have
folder synchronization issues, contact support.

Prerequisites

• Applies to: User
• Difficulty: Easy
• Time needed: 10 minutes
• Tools required: Access to Apple Mail IMAP account

For more information about prerequisite terminology, see
Cloud Office support terminology.

Map IMAP folders in Sierra Apple Mail

Perform teh following steps to mp IMAP folders:

1. Within the Mail app, select Mail > Preferences.

2. Select the Accounts tab at the top of the window and select your
   IMAP email account in the left pane.

3. Select the Mailbox Behaviors tab.

4. Click the Sent Mailbox menu and select the Sent folder
   listed under your email (not the folder listed under On My Mac).

5. Click the Junk Mailbox menu and select the Spam folder
   listed under your email (not the folder listed under On My Mac).

6. Click the Trash Mailbox menu and select the Trash folder
   listed under your email (not the folder listed under On My Mac).

7. Test the functionality of each of these folders to ensure that the mapping
   was successful.