Rackspace Webmail Chat FAQ

You can display the chat link or prevent the chat link from displaying in your private label Webmail site by performing the following steps in the Cloud Office Control Panel.

For direct customers:

1. Log in to https://cp.rackspace.com.
2. Click Rackspace Email.
3. Click Webmail.
4. Click Show/Hide.
5. Toggle Webmail Chat on or off.
6. Click Save.

For resellers:

1. Log in to https://cp.rackspace.com.
2. Click Reseller Tools.
3. Click Webmail Sites.
4. Select a Webmail site and click Customize in the actions dropdown.
5. Click Show/Hide.
6. Toggle Webmail Chat on or off.
7. Click Save.

You can display the chat link or prevent the chat link from being displayed in Webmail for users of specific email domains by completing the following steps in the Cloud Office Control Panel.

1. Log in to https://cp.rackspace.com.
2. Click Rackspace Email.
3. Under Settings, click Webmail Settings.
4. Select a domain.
5. Under Admin-only Settings, set Chat to Enabled or Disabled.
6. Click Save.

You can do this in Chrome® by following these steps:

1. Click the three ellipses in the upper right corner.
2. Under Privacy and Security, click Site Settings.
3. Under Permissions, click Notifications.
4. If under Block, click the three ellipses, and click Allow.