Manage multi-factor authentication for administrators

This article describes how to manage multi-factor authentication for Cloud Office Control Panel administrators.

Prerequisites

• Applies to: Administrator
• Difficulty: Easy
• Time Needed: Approximately 5 minutes
• Tools Needed: Administrators need access to their Cloud Office Control Panel

For more information about prerequisite terminology, see Cloud Office support terminology.

As an administrator of your company's email solution, you have a great deal of control over your account. An administrator access compromise can be devastating to your business. A strong security policy isn't complete without enabling multi-factor authentication.

Multi-factor authentication options

The Cloud Office Control Panel provides two options for enabling multi-factor authentication when you first log in. Multi-factor authentication setup is a requirement at first login.

Use text message multi-factor authentication

With text message multi-factor authentication, you can use your phone number to receive a one-time code that allows you access to the control panel.

Use the following steps to enable text message multi-factor authentication:

1. Log in to your Cloud Office Control Panel.

2. Select Get A Text Message from within the box titled Choose Your Multi-Factor Authentication Method.

3. Enter the phone number that you want to link the multi-factor SMS messaging with.

4. Enter the code sent to your phone in the verification field and click Verify Code.

5. The last step displays the following message: You have successfully set up Multi-Factor Authentication!

Use a multi-factor authentication mobile application

Use the following steps to enable a mobile multi-factor authentication app:

1. Log in to your Cloud Office Control Panel.

2. Select Use a Mobile App from within the box titled Choose Your Multi-Factor Authentication Method.

3. Link your mobile device to your administrator account by using the following the instructions in the prompt:

   

4. The last step displays the following message: You have successfully set up Multi-Factor Authentication!

Log in to the control panel with multi-factor authentication

1. Navigate to Cloud Office Control Panel.

2. Enter your Admin ID and Password.

3. Generate a verification code by using your previously installed multi-factor authentication app and enter this code into the Multi-Factor Verification Code field.

You have successfully logged in using multi-factor authentication.

Reset multi-factor authentication for other administrators

You might need to perform these steps if an administrator gets a new device without first disabling multi-factor authentication.

1. Log in to your Cloud Office Control Panel.

2. Click your username and account number, for example, adminusername (acct#), in the upper-right corner to expand the menu.

3. From the menu, select Administrators.

4. Click the username for the administrator that you are going to require to use multi-factor authentication.

5. Click on Reset Multi-Factor Authentication.

6. Click on Reset Multi-Factor Authentication in the pop-up to confirm the request.

You have successfully reset MFA for this administrator. They receive a prompt to set it up again on their next
login attempt.

Manage multi-factor authentication linked devices

You have the option to trust devices when using multi-factor authentication. You can choose to trust a device the first time you set up multi-factor authentication on that device.

Use the following instructions to edit your trusted devices:

1. Log in to the Cloud Office Control Panel.

2. Click your username and account number, for example, adminusername(acct#), in the upper right-hand corner to expand the menu.

3. From the menu, select My Profile.

4. Select Trusted Devices.

   • You see a list of trusted devices associated with your administrator account. Here you can choose to remove devices that you don't recognize or no longer use.

5. Click Edit Trusted Devices. You can now click the trash icon to the right of the device you want to remove and then click Save.