RAS Digital Experience Application Operations Customer Handbook

Rackspace Application Services (RAS) Digital Experience Application Operations is the Rackspace managed-services suite of offerings for digital experience platforms (web content management and eCommerce) as well as any Java™ or .Net-based applications.

Fully managed services include Rackspace expert consulting, proactive monitoring, troubleshooting, and managing your applications. It also now includes options for the Application Performance Management (APM) tools suite, enabling you to choose tools based on your preference and need for advanced business intelligence and budget.

You can choose to only have access to Rackspace experts without the other benefits of a fully managed experience, if you don’t want fully-managed services and you use one or more of the following:

• Sitecore® and Sitecore Commerce,
• Adobe® Experience Manager,
• SAP® Hybris,
• Oracle® cCommerce/ATG

This guide contains the following sections:

• About the RAS Digital Experience teams
• Pre-go-live activities
• Post go-live activities
• Getting help
• Appendix: Terminology