Delete a Rackspace Email mailbox

This article explains how to delete a Rackspace email mailbox in your Cloud
Office Control Panel.

Prerequisites

• Applies to: Administrator
• Difficulty: Easy
• Time needed: 5 minutes
• Tools required: Cloud Office Control Panel access

For more information about prerequisite terminology, see
Cloud Office support terminology.

Block access versus delete

Some of the differences between blocking access to a mailbox and deleting a
mailbox include the following ones:

• Blocking a mailbox prevents users from accessing it. It remains on your
  account, and you continue getting billed for that mailbox while retaining its
  previous data and receiving new mail sent to it.

• Deleting a mailbox removes that mailbox and all its data from the Rackspace
  servers.

If you need any of the data in the mailbox, you must export it before
deletion, performing the data export through a
local mail client, such as Outlook®.

Delete a mailbox

Perform the following steps to delete a mailbox:

1. Log in to the Cloud Office Control Panel by
   using your Rackspace Cloud Office admin ID and password.

2. In the Rackspace Email section, click Mailboxes.

3. If you have more than one domain, select the domain that contains the mailbox
   that you want to delete.

4. Click Manage to the right of the mailbox you want to delete.

5. Click DELETE MAILBOX in the upper-right corner.

6. A pop-up message appears informing you of what services and data the operation deletes.
   After you review the information and want to continue deleting the
   mailbox, click YES, DELETE MAILBOX.

   Warning: You can recover a deleted mailbox for up to 14 days. For
   instructions, see Recover a deleted mailbox.

7. The mailbox list displays, and you can see that the mailbox is no longer on
   the list.

Delete multiple mailboxes

Perform the following steps to delete multiple mailboxes:

1. Log in to the Cloud Office Control Panel by
   using your Rackspace Cloud Office admin ID and password.
2. In the Rackspace Email section, click Mailboxes.
3. If you have multiple domains, select the domain that contains the mailbox
   that you want to delete.
4. Check the box to the left of all the mailboxes you intend to delete.
5. Expand the Select Action menu at the bottom of the mailbox list, and
   select Delete mailboxes
6. A pop-up message appears confirming the services and data selected.
   After you review the information and want to continue deleting the
   mailbox, click Delete # mailboxes.
7. The mailbox list appears, so you can confirm that the mailbox disappeared from
   the list.