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Cloud Servers with Managed Operations Support for Linux

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The Managed Operations service level provides support beyond the Managed Infrastructure service level, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. Rackspace provides support for specific software and server configurations on Linux cloud servers with Managed Operations support.

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For information about Windows support, see Cloud Servers with Managed Operations support for Windows.

Operating systems

The Managed Operations service level supports the following operating systems for Linux cloud servers:

  • AlmaLinux 8
  • CentOS 7 (EOL June 30th, 2024)
  • Debian 11
  • Debian 10
  • RHEL 8
  • RHEL 7 (EOL June 30th, 2024)
  • Rocky 8
  • Ubuntu 20.04 LTS
  • Ubuntu 22.04 LTS

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Rackspace makes every effort to align our support dates for operating systems with the manufacturer's support dates. If a manufacturer decides to shorten the support life of an operating system, Rackspace might be forced to end support sooner than originally anticipated.

Web Servers

The Managed Operations service level supports the following types of web servers:

InstallationConfigurationTroubleshootingMonitoringPatching
ApacheYesYesYesYesYes
lighttpdYesNoNoYesYes
NGINXYesYesYesYesYes

Database Servers

The Managed Operations service level supports the following types of database servers:

InstallationConfigurationTroubleshootingReplicationMonitoringPatchingBackup
MySQL/ MariaDB2YesYesYesYesYesYesYes
OracleNoNoNoNoNoNoNo
PostgreSQLYesNoNoNoYesNoNo
MongoDBYesNoNoNoNoNoNo

1MariaDB is supported for Red Hat Enterprise Linux 7 and CentOS 7

2Only Primary/Replica replication is supported.

Programming languages

The Managed Operations service level supports the following programming languages:

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Support for programming languages is limited to installation and does not include assistance with code or add-on frameworks like Ruby on Rails.

InstallationConfigurationModulesPatching
PerlYesNoYesYes
PHPYesYesYesYes
PythonYesYesYesYes
RubyYesYesYesYes

Caching

The Managed Operations service level supports the following caching tools:

InstallationConfigurationTroubleshootingPatching
MemcachedYesYesYesYes
SquidYesNoNoYes
VarnishYesYesYesYes

Software firewall

The Managed Operations service level supports the following firewall software:

InstallationConfigurationTroubleshooting
iptablesYesYesYes
UBUNTU operating system ufwYesYesYes

FTP

The Managed Operations service level supports the following FTP tool:

InstallationConfigurationTroubleshootingMonitoringPatching
vsftpdYesYesYesYesYes

SMTP

The Managed Operations service supports the following SMTP tool:

InstallationConfigurationTroubleshootingMonitoringPatching
Postfix, outgoing onlyYesYesYesYesYes

Other packages

Although we don’t support all technologies, we do offer reasonable endeavor support, which extends our support into
offering alternative solutions. Reasonable endeavor support can include help from Rackspace partners and other third-party services.

  • API support: Managed Operations offers all the support functions listed in the developer guides.
  • Cloud Files: Integration with Cloud Files is supported via the API, however no development support is offered to help utilize Cloud Files via the API.
  • Load Balancing: Cloud Load Balancers are supported by Managed Operations.
  • Email: The default SMTP configuration for outbound email on Linux is through Postfix. Cloud Servers with a Managed Operations service level are preconfigured to use our mail relay service Mailgun to ensure reliable mail delivery. The first 50,000 emails sent each month are free, and your mail package can be upgraded if higher volume is expected. For more information, see the Mailgun Rackspace pricing page.
  • Firewalls: Support is provided for iptables, Ubuntu operating system ufw, and fail2ban.
  • Control Panels: Control panel applications such as Plesk, Webmin, or cPanel are not supported at this time.
  • DNS: Managed Operations supports the use of the Rackspace Cloud name servers for DNS. Bind is not supported at this time.

Updated about 1 year ago