Administrator guide for Rackspace Webmail multi-factor authentication

This article describes the types of multi-factor authentication available
to Rackspace Webmail administrators in the
Cloud Office Control Panel, how to manage
multi-factor authentication settings, and how to reset multi-factor
authentication for a user.

Prerequisites

• Applies to: Administrator
• Difficulty: Easy
• Tools required: Cloud Office Control Panel access

For more information on prerequisite terminology, see
Cloud Office support terminology.

Multi-factor authentication options

There are three options for multi-factor authentication in the Cloud Office
Control Panel:

1. Force-On: The user must set up multi-factor authentication before they
   can access webmail.
2. Optional: The user can decide if or when to set up multi-factor
   authentication.
3. Off: The user doesn't have the option to set up multi-factor
   authentication.

The default setting is Off, and it applies to all new domains. You must
configure multi-factor authentication for each individual domain. The
settings don't cascade from the parent domain to child domains.

Manage multi-factor authentication settings

Use the following steps to manage multi-factor authentication for your domains:

1. Log in to the Cloud Office Control Panel.

2. In the Rackspace Email section, click Mailboxes.

   If you have multiple domains in your account, you must select the domain for
   which you want to manage multi-factor authentication.

3. In the left-side menu, click Settings and then click
   Webmail Settings.

4. In the Admin-Only Settings section, select the desired multi-factor
   authentication option and then save the setting.

Reset multi-factor authentication for a user

If you need to reset multi-factor authentication for a user, use the following
steps:

1. Log in to the Cloud Office Control Panel.

2. In the Rackspace Email section, click Mailboxes.

   Note: You must select the appropriate domain if your account has more
   than one.

3. Find the mailbox that requires the reset and click Manage.

4. Click More and then select Reset Multifactor Authentication.