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How to Add Rackspace Email Mailboxes

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You can add a single mailbox to your Rackspace Email account, or you can add multiple mailboxes by using a CSV or Microsoft® Excel® file.

Prerequisites

  • Role Administrator
  • Difficulty: Easy
  • Time: 5 minutes for creation; up to 15 minutes for accessibility.
  • Tool: Cloud Office Control Panel access

For more information about prerequisite terminology, see
Rackspace Email Support Terminology.

Add a single mailbox

  1. Log in to the Rackspace Email Control Panel using your Rackspace Cloud Office admin ID and password.

  2. In the Rackspace Email section, click Mailboxes.

  3. If you have more than one domain, select the domain to which you want to add
    a mailbox.

  4. Click Add Mailbox.

    Note: If the Add Mailbox button is unavailable, you must add the necessary licenses to your account first. See the Add a mailbox license section for instructions.

  5. Enter the following information:

    • First Name and Last Name (Optional): Enter the mailbox owner's first and last name.
    • Display Name (Optional): Enter the name to display when the user sends email.
    • User Name: Enter the name to use in the email address. For example, for
      a username and domain of myname and yourdomainexample.com, the email
      address is [email protected].

    Note: You cannot create a username that already exists as an alias, group list, distribution list,
    or as another mailbox. You must remove the conflicting address from your account before using the same username for another purpose.

    • Password: Enter a password for the email account with the following
      requirements:
      • It must be at least eight characters.
      • It must use characters from at least three of the following four
        character types:
        • English alphabet uppercase letters (A-Z)
        • English alphabet lowercase letters (a-z)
        • Numerals (0-9)
        • Non-alphanumeric symbols (such as !, #, $, %)
    • Confirm: Retype the password.

  6. Click Save.

    Note: Mailbox creation can take up to 15 minutes. After the mailbox is available, you can log in at apps.rackspace.com.

The mailbox appears in the list. To manage options (like forwarding, autoreply, or aliases), click Manage next to the mailbox name and select the desired tab.

Add muliple mailboxes (Bulk Import)

Warning: When you add multiple mailboxes, they will take longer to become accessible because the system processes additions sequentially.

  1. Log in to the Rackspace Email Control Panel by using your Rackspace Cloud Office admin ID and password.

  2. In the Rackspace Email section, click Mailboxes.

  3. If you have multiple domains, select the domain to which you want to add a
    mailbox.

  4. Click Add/Edit Multiple Mailboxes.

    Note: If the Add/Edit Multiple Mailboxes button is unavailable, you must add the necessary licenses first. See the Add a mailbox license section for instructions.

  5. Create a CSV or Excel file (XLS) containing the information detailed in the Data Format section of the Import Mailboxes page. You can download a template from that section.

    Username, Password, and Enabled are mandatory fields for all mailbox entries in the file. Password Requirements:

    • It must be at least eight characters.

    • It must use characters from at least three of the following four character
      types:

      • English alphabet uppercase letters (A-Z)

      • English alphabet lowercase letters (a-z)

      • Numerals (0-9)

      • Non-alphanumeric symbols (such as !, #, $, %)

        Note: You cannot create a username that already exists as an alias,
        group list, distribution list, or another mailbox. You must remove the
        conflicting address from your account before using the same username for
        another purpose.

  6. In the Import File section of the Import Mailboxes page, click Browse or Choose File. Locate and select the CSV or Excel file, click Open and then click Import.

After import, the mailboxes appear in the list. Any errors will display in the import log; make corrections as detailed there and import the file again.

Add a mailbox license

If the buttons to add one or more mailboxes are unavailable, you must first add the necessary licenses to your account.

  1. Click the Upgrade this plan link.

  2. Under Rackspace Email Mailboxes, add the number of mailboxes you want to make available.

  3. Click Continue.

  4. If the order summary looks correct, click Complete Order.

References

Updated 11 days ago