Last updated on: 2019-03-20
Authored by: Rackspace Support
If there’s a problem, a notification is displayed in the conversation window or the Skype® for Business main window. You can click the notification for more information or suggested solutions.
If you’re not hearing audio, check the following things:
Select the drop-down button next to the Options icon, select Tools, and then select Always on Top.
The red asterisk next to a contact’s status indicates that they have turned on the Out of Office reply in Outlook®.
Every contact you interact within Microsoft Office®, whether in your Skype for Business contacts list or not, has a default relationship with you. Your unlisted contacts are not included in your Skype for Business contacts list and don’t get displayed in either the Groups view or the Status view. However, the Relationships view shows all the contacts on your Skype for Business contacts list and any unlisted contacts that are assigned a non-default privacy relationship.
Remove any of these unlisted contacts from your Relationships view by right-clicking on the contact, clicking Change Privacy Relationship, and selecting Auto-assign Relationship.
Select Options > Personal, then clear the check box labeled Show pictures of contacts.
This action removes pictures from your contacts list. It also eliminates pictures of the sender and receiver from instant messages (IM) and group conversations, and it removes your own picture from Skype for Business.
The default maximum number of contacts that you can add is 1000.
In the Skype for Business main window, in your Contacts list, right-click any group name, then click Create New Group.
Alternatively, you can click Add a Contact and then select Create a New Group.
In the space that opens at the bottom of the window, type over the phrase New Group to give your group a descriptive name.
Create a new group based on the category you need. For instance, you might create a group called Headquarters staff and add contacts to that group.
Depending on your authorization within your organization, use one of the following methods to modify delegate lists.
Right-click the contact you want to delete, and then click Remove from Contacts List.
Although you can’t completely remove offline contacts from your contacts list, you can send them to a separate group, so they don’t clutter it up.
Click Options>Contacts List, and then select the check box labeled Show contacts with away, offline and unknown presences in a separate group. Unavailable contacts now appear at the bottom of the display in a group called Away and Offline Contacts.
Note: Although your name and email address display to blocked contacts, they can’t reach you through Skype for Business.
To block a contact in Skype for Business, use these steps:
In the Search field on the Skype for Business main window, type the name, email address, or phone number of the contact you are looking for.
Use the following steps:
No. Skype for Business does not have the ability to automatically add all users in the domain to the contacts list. This is a limitation of the Skype for Business product, and not a limitation imposed by Rackspace. The limitation applies to all configurations, dedicated and multi-tenant.
The basic premise is that you do not want to have every employee in the whole company in your list. You create smaller groups composed of the people with whom you work closely, and then you add other groups or individuals to your contact list as needed.
No, you can’t recall an instant message (IM) after you press the Enter key to send it.
You can configure Skype for Business to not play IM or phone alerts whenever your presence is set to Do not Disturb. You can also configure Skype for Business to only notify you if the person trying to contact you is a member of your work group with that privacy relationship.
To view and adjust these settings, use the following action:
To turn the audible alerts off altogether, use the following action:
In the Skype for Business main window, within your Contacts list, right-click a contact, and then click Tag for Status Change Alerts.
To change the font, style, size, or color for a specific IM you are writing, use the following actions:
To change the default font details for all the IMs you send, use the following actions:
To change the default font details for incoming IMs as well, use the following actions:
No, you can’t. But there are 80 emoticons in the Skype for Business assortment. To see them, click the emoticon icon to the right of the text input area on the conversation window.
Yes, Skype for Business checks your spelling automatically. Skype for Business won’t mark as misspelled any word that you’ve added to your Office custom dictionary. To turn off spell checking in Skype for Business, click the Options button, then click General and clear the Check spelling as I type check box.
By default, if you are using Microsoft® Outlook, Skype for Business saves all incoming and outgoing conversations in your Outlook Conversation History folder, so you can review previous conversations. To see a list of recent Skype for Business interactions added to this folder, click the Conversations tab above the search input area.
To see the entire folder, click the View More in Outlook link at bottom of the window.
Note: If your conversations are not saved in this Outlook archive, and you want to set up an archive for future conversations, follow these steps:
Unless your Skype for Business administrator has set a policy to retain all messages, you can also delete conversations from the Conversation History folder.
Unless you have set notifications so alerts do not display when you are in Do not Disturb mode, Skype for Business by default always sends you both a visual alert and a sound alert whenever someone tries to reach you via IM. Just the same, you might occasionally fail to notice an IM request, especially when you are using multiple screens or when your alert volume is too low or off.
To help ensure that your IM alerts are noticeable, try the following things:
The following table describes the contact presence states that people can see, what each state means, and how it gets set.
|Available||You’re online and available to contact. Automatic or user-selected setting.|
|Busy||You’re occupied and shouldn’t be interrupted. Automatic (if user is in an Outlook-scheduled conference) or user-selected setting.|
|In a call||You’re in a Skype for Business call (two-party call) and shouldn’t be interrupted. (Automatic)|
|In a conference call||You’re in a Skype for Business call (Skype for Business meeting with audio) and shouldn’t be interrupted. (Automatic)|
|Do not disturb||You don’t want to be disturbed and see conversation notifications only if they are sent by someone in your Workgroup. (User-selected)|
|Presenting||You are giving a presentation from your Skype for Business-enabled computer or are otherwise sharing your desktop and are not to be disturbed. (Automatic)|
|Be right back||You’re stepping away from the computer for a few moments (User-selected)|
|Away||Your computer has been inactive for a period of time (5 minutes by default; you can adjust this value). (Automatic)|
|Off work||You’re not working and not available to contact. (User-selected)|
|Offline||You’re not signed in. If you have blocked individuals from seeing your presence, you’ll appear offline to them. (Automatic)|
|Unknown||Your presence is not known. If others are not using Skype for Business as their instant messaging (IM) program, your presence might appear as unknown to them. (Automatic)|
Although the presence states in Skype for Business are preset, you can always write a personal note at the top of the Skype for Business main window to provide more details about where you are and what you’re doing. Just click the note display area and type over the note that’s currently displayed.
On the Status options window, you can change the number of minutes that elapse before your presence status changes to Inactive and Away. You can also have Skype for Business automatically detect when you are sharing information from this computer. Skype for Business sets your status as Presenting, and blocks others from sending messages to you during that time.
Set these status options by using the following instructions:
Select the check boxes labeled Show me as Do Not Disturb when I present my desktop and Show me as Do Not Disturb when my monitor is duplicated to let others know not to interrupt you when you are giving a presentation or otherwise collaborating online from your Skype for Business-enabled computer.
Your organization may have turned off the Appear Away status option, on the grounds that it can interfere with the reliability of the presence indicator. If a lot of people use this status constantly, presence in general won’t mean much. Keep in mind that you can also use privacy relationships to avoid interruptions. For example, if you don’t want to be disturbed by most people, you can set your status as Do Not Disturb and then grant certain people permission to interrupt you by adding them to your work group.
If your Skype for Business account is synced via Microsoft Exchange to your Outlook calendar, an out-of-office message appears in Skype for Business after you turn on the Out of Office reply in Microsoft Outlook. To get rid of the out-of-office message display in Skype for Business, you need to turn off the Out of Office reply in Outlook by using the following actions:
Note: It may take several minutes for the message to disappear in Skype for Business.
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