Manually configure BlackBerry Enterprise Service (BES) for email hosted on Exchange

This article shows how to setup the BlackBerry
Enterprise Service (BES) with your Microsoft Exchange email account on
your mobile device.

Some of the steps may vary depending on your OS (Operating
System). We've showcased OS5 and OS6 since they're the most commonly used
versions at the moment.

Note: A BES data plan must be purchased through your provider and
added to your account; your administrator will then purchase a BES
license,
assign it to your email address, and provide you with an activation PIN.

Note: We are currently investigating BES10 and awaiting
official hosting guidance from Blackberry. After we have this information,
we will conduct testing to ensure that our BES10 offering provides the
Fanatical Experience™ you expect from Rackspace. To date, Blackberry has not
released an estimated date to distribute this information. In the
meantime, please feel free to continue using ActiveSync.

BlackBerry OS5

1. From the home screen on your Blackberry select
   Messaging, then select Options.

   {{}}
   {{}}

2. Select Advanced Options and then select Enterprise
   Activation.

   {{}}
   {{}}

3. Enter your full email address and the
   ActivationPassword provided by your administrator,
   press the Menu button, and select
   Activate. Your device will then state
   "Acquiring service connection" and your device will
   begin the process of setting up your account.

   {{}}
   {{}}

   Note: This process can take anywhere from 2 - 20 mins depending on
   your connection and how much data you have.

BlackBerry OS6

1. From the BlackBerry home screen, select the
   Setup icon and then select the Email
   Accounts icon.

   {{}}
   {{}}

2. Select Enterprise Activation, fill in your
   Email Address and Activation Password
   and then select Activate. Your device will then state
   "Acquiring service connection" and your device will
   begin the process of setting up your account.

   {{}}
   {{}}

   Note: This process can take anywhere from 2 - 20 mins depending on
   your connection and how much data you have.

BlackBerry folder redirection

To set up your sub-folders, you will first need to set up folder
redirection. The settings will only apply to new messages received after
the folder redirection changes have been saved. Your BlackBerry software
must be version 4.0 or higher.

1. On the home screen, go to Messages, select the
   Menu key (on older models), and select Options,
   then Email Settings.

2. Select the Menu key and select Folder
   Redirection. In the Folder Redirection menu, highlight your
   mailbox, press the menu key, and select Expand.

3. Highlight the folder you want to enable redirection on, press
   the Menu key and select Change Option. Press the
   Menu key and select Save.

Note: If you are unable to select Expand for any of the folders, or
if Change Option is unavailable, try turning Wireless Reconcile off and
then on again. You can find Wireless Reconcile in Messages > Options
> Email Reconciliation.