Manage domain aliases with the Cloud Office Control Panel
Last updated on: 2018-01-04
Authored by: Mawutor Amesawu
Resellers can create domain aliases for their customers. If you are a
direct customer, however, and you want to create a domain alias, please
contact the Rackspace support team. Direct customers can still view the
aliases that have been set by going to step 2 in the following
Domain aliases and accepted domains
You might want to create a domain alias if, for example, your company
owns several domains (for example, mycompany.com, mycompany.biz,
and mycompany.us), and you want to direct all incoming email to the
company’s primary domain. If you assign mycompany.biz and
mycompany.us as domain aliases, email that is sent to mailboxes at
the aliases will be automatically redirected to a mailbox on the primary
Warning: You must own the domain that you plan to use as a domain alias or accepted domain. The MX records must also point to Rackspace for mail to be delivered to your mailboxes.
The type of email hosting service that you use determines the relevant
terminology (“domain alias” versus “accepted domain”) and functionality
(such as how email is redirected):
- Domain alias - If you are a Rackspace Email customer, you will create
a domain alias. Email sent to the domain alias is automatically
directed to the corresponding mailbox in the original domain. For
example, if mycompany.biz is a domain alias for
mycompany.com, when someone sends an email to
firstname.lastname@example.org it is automatically redirected to
- Accepted domain - If you are a Microsoft Exchange customer, you create
an accepted domain. Email sent to the accepted domain can be
automatically directed to any mailbox that you specify.
Add a domain alias or accepted domain (Resellers Only)
- Log in to the Cloud Office Control
- From the Go to section menu, select Domains.
- In the Manage section, click Domain Aliases.
- If you have multiple domains, select the appropriate domain name.
Or, to change domains, click change domain.
- Click Add Alias.
- In the Alternate Domain box, enter the full domain name that you
want to assign as a domain alias or accepted domain.
- In the Alternate Domain Type area, select Domain Alias or
Accepted Domain. To learn more, see the preceding section in
- If you selected the Exchange option, Accepted Domain, select the
Create alternate addresses for existing recipients check box to
automatically generate the new domain addresses for your current
- Click Save.
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