Last updated on: 2020-11-09
Authored by: Joe Brooks
When a search has been created, the results of the search can be reviewed, filtered, tagged, and exported. This article explains how to perform various tasks using the archive search features.
To access and manage search results, perform the following steps:
Log in to the Archive Manager.
On the left side of the page, click the Searches tab, and then click Run.
To narrow search results, click Filter at the top of the message list.
Sort results by choosing one of the following options:
Use the following steps to tag a specific message for review:
Click the message that you want the tag.
On the right, click Tag this email.
After you have reviewed the message, click Needs Review to remove the tag.
Holds can be enabled for individual or multiple messages. To place a hold on an individual message, use the following steps:
Select the message then click Hold on the right.
Select a Hold type, then click Save.
To remove hold on an individual message, simply click Hold (#), uncheck the previous selection(s) then click Save when finished.
Use the following steps to place a hold on multiple messages:
Check the box on left of each message to be included in the hold.
Then click the Gear icon, select the hold type, and then click Add.
To remove holds, check the boxes for the messages that have been identified.
Click the black lock icon, check the boxes for the holds that are no longer needed, then click Remove.
You can send a copy of a message as an attachment by selecting the message and clicking Send. Next, enter the recipient’s email address and click Send again.
Note: The attachment is sent in .EML format.
You can download messages directly from the results page.
Note: The message must be viewed in a mail client and can be forwarded as an individual email or sent as an attachment.
©2020 Rackspace US, Inc.
Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License