Imperva App Protect FAQ
Last updated on: 2021-08-04
Authored by: Adam Brown
After you have completed the DNS instructions that are provided as part of the Add Site wizard, visitors to your website will be gradually routed through the Imperva network. This process can take anywhere from five minutes to 24 hours, according to the Time to Live (TTL) setting in your DNS entries.
Visitors routed through Imperva receive an enhanced user experience as pages load faster when served by the Imperva CDN.
Imperva does not add any latency to your website. In fact, Imperva makes your site load faster and consumes less computing and bandwidth resources.
Adding your domain to Imperva can take as little as five minutes. If your website supports SSL, the onboarding process might take longer, but typically not more than a few hours to complete the entire process.
Yes. Each domain must be added to Imperva separately and has its own dashboard and configuration.
An exception on the site needs to be made: Imperva App Protect - Add Exception. Rackspace can perform this on your behalf if needed, though we require the site impacted and the incident ID.
An indicent ID is a unique identifier assigned to the request. It can be
useful for tracking or
reporting. Incident IDs are listed in Imperva security messages that are
displayed to site visitors. The Incident ID is in the format
<Session ID>-<Request ID>. An example of an incident ID can be seen
Call Support for immediate resolution. Opening a ticket into the queue results in a time delay.
More information can been see on this topic here.
All error codes and their meaning can be looked up here.
Rackspace currently does not provide support for advanced bot protection though hours in the contract are purchased monthly as a part of the advanced bot protection service to engage with Imperva Security Analyst services team who are experts in the solution and can help solve any problems as they arise. In order to engage the analyst services team, call 1 (866) 926-4678 or create a support case with Imperva: