Microsoft Exchange FAQ
Last updated on: 2016-05-17
Authored by: Rackspace Support
For customers on an Exchange 2010 environment, the maximum mailbox storage is 50GB.
For customers on an Exchange 2007 environment, the maximum mailbox storage is 10GB.
The maximum size for an attachment in the Exchange environment is 50MB.
Public folders are a feature of Microsoft Exchange that you can use to share information with others within your organization. Public folder administrators can set privileges for users to access a folder, or the folder can be made available to everyone within your organization. Public folders contain contacts, calendar items, messages, journal entries, or notes. For more information, see Microsoft Exchange public folders.
Adding a Blackberry or Activesync license is done by your administrator through the Cloud Office Control Panel. To learn more about adding the license, see Adding An Activesync/BES license.
For Cloud Office system status verification, use the following link: Cloud Office system status.
No worries! Just call our main support line at 1-800-961-4454 so we can direct you to your dedicated support team for help.
To purchase or make an upgrade to your account, log in to the Cloud Office Control Panel and on the right hand side, under My Account, select General Information. After you’ve selected General Information, select Upgrade on the red navigation bar. Select the product you would like to purchase and the target domain and you’ll be presented with a list of items you may add to your account. Afterwards, select Continue and then Complete Your Order.
Log in to the Cloud Office Control Panel and on the right hand side under My Account select Manage Administrators. Now select Add Administrator and fill out the information on the next page.
Notify your newly created administrator of their new responsibilities. You may have a maximum of three administrators per account.
Log in to the Cloud Office Control Panel, navigate to Support at the bottom, and select View/Create Ticket. To create a new ticket, select Create New Ticket and fill out the information describing your request or issue. Then submit the ticket. You can also view a history of your most recent tickets.
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