Configure a renamed email address on iPhone iOS

After renaming a Rackspace Email address, your devices receive new
email after you configure them to connect to the new email address. This
article describes how to configure a renamed email address on iPhone iOS.

Prerequisites

• Applies to: User
• Difficulty: Easy
• Time needed: 10 minutes
• Tools required: Mailbox password and access to the devices that you want to configure

For more information about prerequisite terminology, see
Cloud Office support terminology.

Configure mail settings

The following steps use general settings for iPhone iOS and might vary across iOS versions.

Important: For IMAP folders to sync properly on your iPhone, follow the instructions
in the Configure IMAP folder sync settings section after completing the following steps:

1. On the home screen, tap the Settings icon.

2. In the Settings menu, tap Mail, and then tap Accounts.

3. Tap Add Account

4. In the list of mail account types, tap Other.

5. Tap Add Mail Account.

6. Enter your account information, and then tap Next.

   • Name: Your first and last name
   • Email: Your renamed Rackspace Email address
   • Password: Your mailbox password
   • Description: A brief description of the mailbox

7. Select IMAP and verify that the name, email address, and
   mailbox description fields have content.

8. Enter the following settings:

   • Incoming server settings:

     • Host Name: secure.emailsrvr.com
     • User Name: Your renamed Rackspace Email address
     • Password: Your mailbox password

   • Outgoing server settings:

     • Host Name: secure.emailsrvr.com
     • User Name: Your renamed Rackspace Email address
     • Password: Your mailbox password

     Warning: Before you enter any information, the outgoing server fields
     display Optional. Do not skip this step. For your outgoing email to
     function, you must enter the outgoing server information.

9. Tap Next.

10. Select the appropriate settings and tap Save.

Note: Rackspace Email can synchronize mail. If you need to synchronize
Contacts and Calendar items to your mobile device, consider upgrading to
Rackspace Email Plus.

Configure IMAP folder sync settings

1. On the Settings > Mail > Accounts screen, tap the account that you added
   in the previous section.

2. Under IMAP, tap Account.

3. In the account settings, tap Advanced.

4. Under MAILBOX BEHAVIORS, tap Sent Mailbox.

5. Under ON THE SERVER, tap the Sent folder.

6. Repeat steps 4 and 5 for Deleted Mailbox.

   You do not have to repeat the steps for the Archive Mailbox because you
   don't use it.

7. On Advanced, select the Deleted Mailbox under
   MOVE DISCARDED MESSAGES INTO. This ensures that deleted messages go to
   the Deleted Mailbox folder.

   Go back to the home screen and launch the Mail app. Your email should appear
   within minutes, depending on the number of items.

Note: If you have a large mailbox, it might take longer before the email
appears. Wait at least 15 minutes before troubleshooting.