Last updated on: 2020-11-24
Authored by: William Loy
This article describes how to remove previously-stored passwords from your Outlook® application so that you can update Outlook with your new password.
For more information about prerequisite terminology, see Cloud Office support terminology.
Make sure that Outlook is closed.
Click the Start Menu (or press the Windows key) and then search for Credential Manager.
Windows 7 (or earlier):
Click on Credential Manager to open it and then click Windows Credentials.
Under the Generic Credentials heading, find the credentials that have Outlook(15 or 16) and your email address.
It might not be exactly as shown, but use it as a guideline.
Click the arrow next to the entry to display it.
On the Detail page of the credential entry, click remove to remove the credential from the manager.
Repeat this process for all credentials matching Outlook(15 or 16) and your email address. There might be one to three entries listed.
Close all windows and re-open Outlook. When Outlook prompts for your credentials, enter the full email address and password for the mailbox. Then, check the Remember My Credentials checkbox.
If this process is successful, your Inbox should display and mail should start syncing.
Note: If this process fails, make sure you can log in to apps.rackspace.com to verify that you are using the correct password.
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