Last updated on: 2020-12-14
Authored by: Rackspace Support
Microsoft® Exchange® allows only internal addresses for email forwarding and distribution lists. To use an external address for either of these functions, you must set it up as a contact, which is simply an Exchange alias that points to a real mailbox outside of your domain.
Log in to the Cloud Office Control Panel.
In the Microsoft Exchange section, click Contacts.
If you have multiple domains, select the appropriate domain name. Or, to change domains, click Change Domain.
Click Add Multiple Contacts.
Create a CSV or Excel® file containing the information detailed in the Data Format section:
Use the following column headers:
Or, to download a template, click CSV template or Excel template.
In the Import File section, click Browse.
Locate and select the CSV or Excel file created in Step 5.
Any errors that occur display in the import summary, which appears after the import is complete.
©2020 Rackspace US, Inc.
Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License