Use present tense#

Users read content to help them perform tasks or to gather information. These activities occur in the users’ present time, so the present tense is appropriate in most content. Additionally, sentences that use the present tense are easier to read than sentences that use past or future tense.

Use future tense only when you need to emphasize that something occurs later, from the users’ perspective.

Tip

To easily find and remove instances of future tense, search for will.

Use

Avoid

The product prompts you to verify the deletion.

The product will prompt you to verify the deletion.

After you log in, your account begins the verification process.

After you log in, your account will then begin the verification process.

To back up Cloud Sites to Cloud Files by using this example, you create two cron jobs. One job backs up the cloud site and database, and the second job uploads the backup to Cloud Files.

To back up Cloud Sites to Cloud Files by using this example, you will need to create two cron jobs. One cron job will back up the cloud site and database, and the second cron job will upload the backup to Cloud Files.

Any customer with a Cloud account can provision multiple ServiceNet database instances.

Any customer with a Cloud account will be able to provision multiple ServiceNet database instances.

The migrations will begin in June 2017 and continue through July 2017.

Not applicable. Future tense is appropriate in this example.