How to get help with Rackspace Services for VMware Cloud#

Access the following help resources as necessary.

Questions

Get help

How to use Rackspace Services for VMware Cloud

Consult the Rackspace Services for VMware Cloud.

Consult the VMware Cloud Director Tenant Portal Guide.

If you still have questions after you consult the documentation, create a support ticket in the Rackspace Customer Portal.

How to use the Rackspace Customer Portal to log tickets, manage users, and manage notifications.

Consult the Rackspace Customer Portal Onboarding Guide.

Billing

Consult the Understanding Rackspace Services for VMware Cloud billing section of the Rackspace Services for VMware Cloud Solution Guide.

If you still have billing questions after you consult the documentation, contact your Customer Success Manager.

Logging in to the Rackspace Customer Portal

  1. Go to the Rackspace Customer Portal at login.rackspace.com.

  2. Enter your user name and password.

  3. Click Log In.

If you still have issues logging in to the Rackspace Customer Portal, contact your Customer Success Manager.

Logging in to the Rackspace Services for VMware Cloud Portal

Refer to Log in to the Rackspace Services for VMware Cloud portal.

If you still have issues logging in to Rackspace Services for VMware Cloud, contact your Customer Success Manager.

All other support-related issues

Consult the Rackspace Services for VMware Cloud.

If you still have support-related issues, create a support ticket in the Rackspace Customer Portal.