Rackspace Technology customers: Create support tickets#

The following sections explain how Rackspace Technology customers can create and view support tickets.

Create a support ticket#

Complete the following steps to create a support ticket:

  1. Log in to the Rackspace Technology Customer Portal

  2. Select TICKETS > Create Ticket.

  3. Select a Category for your request.

  4. Click Continue.

  5. Click Select Product > Account > Severity (optional).

  6. Click Continue.

  7. Enter the specific details of your support request. You can also attach additional files, if necessary.

  8. Select Add Recipient* if you would like to notify other members of your organization of this support ticket.

  9. Click Submit to finish or Back to make more changes.

The following section provides more information about how tickets work for public cloud customers: