Rackspace Technology: Ticket list#
The ticket list enables you to create new support tickets and review previously opened or closed support tickets.
From the global navigation menu, select TICKETS > Ticket Lists.

The following table includes a description of the different sections of the ticket list.
1 |
Create a new ticket |
2 |
Search your ticket list by keyword |
3 |
filter based on ticket status |
4 |
Filter based on ticket type, date, and favorites |
5 |
Select a ticket from the ticket list to view more information, including any comments that have been made on the ticket. |
6 |
Select the star-shaped icon to mark a ticket as favorite |
7 |
Select the checkbox next to one or more tickets to close them directly from the ticket list without viewing the individual tickets. |
8 |
Select Update ticket to make additional public comments to the ticket or upload additional files. |