Rackspace Technology: Ticket list#

The ticket list enables you to create new support tickets and review previously opened or closed support tickets.

From the global navigation menu, select TICKETS > Ticket Lists.

**the ticket list**

The following table includes a description of the different sections of the ticket list.

1

Create a new ticket

2

Search your ticket list by keyword

3

filter based on ticket status

4

Filter based on ticket type, date, and favorites

5

Select a ticket from the ticket list to view more information, including any comments that have been made on the ticket.

6

Select the star-shaped icon to mark a ticket as favorite

7

Select the checkbox next to one or more tickets to close them directly from the ticket list without viewing the individual tickets.

8

Select Update ticket to make additional public comments to the ticket or upload additional files.