Manage private cloud users#

If you are a Rackspace Technology Private Cloud customer with the appropriate level of access, you can use the Account Management drop-down menu from the global navigation menu to manage your users.

Select Account Management > User Management to perform the following tasks.

  • Create a new user

  • Export a list of active users as a CSV file

  • Deactivate a user

Create a new user#

Use the following steps to create a new user:

  1. Log in to the Rackspace Technology customer portal.

  2. Select Account > User Management from the global navigation menu.

  3. Select Create New User.

  4. Enter the new user information.

  5. Select Create New User.

Export a list of active users#

Use the following steps to export a list of active users:

  1. Log in to the Rackspace Technology Customer Portal.

  2. Select Account > User Management from the global navigation menu.

  3. Select Export Active User List. This action downloads a CSV file of all active users.

Deactivate a user#

Use the following steps to deactivate a user:

  1. Log in to the Rackspace Technology Customer Portal.

  2. Select Account > User Management from the global navigation menu.

  3. Select the checkbox next to the name of the user that you would like to delete.

  4. Select Deactivate selected users.

Note

Deactivating a user only removes their access to MyRackspace. Access to any devices under your account are not affected. The deactivated user still receives ticket update emails and can call Rackspace for support. If you need to delete a user on your account entirely, you can do so from the user’s details page. A deleted user cannot call Rackspace for support or get any information about your account.