Rackspace empowers and enables several enterprise customers to take advantage of Adobe® Experience Manager (AEM) and the larger Adobe marketing and commerce ecosystem daily.
We frequently get asked the following questions, especially after an incident, outage, or upgrade activity:
An ounce of prevention is worth a pound of cure - Benjamin Franklin
AEM is a dynamic and highly customizable content delivery system. Each installation is different, and a heavily used AEM Platform changes constantly. Because companies constantly update and use digital assets, content, configuration elements, and code, Adobe releases service packs, security fixes, version upgrades, and improvements on a regular basis.
AEM Platform Health Assessment is a detailed review of current implementation and operations compared with available and planned platform features, best practices, and innovation in customer experience delivery. The goal is to enhance the customer experience, improve operational capabilities, and enable the future roadmap, while reducing risk and downtime. Health Assessment also evaluates non-functional aspects such as security, performance, and scalability against established KPIs.
Look at it as a yearly comprehensive doctor visit complete with full panel blood work along with recommendations for improving your long-term health. Or perhaps a comprehensive, multi-point inspection of your vehicle complete with color coded list of items recommended for replacement ordered by priority and risk.
A properly engineered and executed Health Assessment helps uncover and highlight potential issues, identify opportunities for optimization, and minimize unscheduled downtime with the following benefits:
Improved customer experience: Delivering optimal customer experiences demands optimal performance and operations of your AEM platform. Health Check Assessment recommendations can help improve performance and operational capabilities, leading to better customer experience.
Reduced risk: AEM assessments and recommendations, based on Adobe best practices, can reduce security risk when implemented properly.
Provide a clear path to reaching goals: The Health Assessment exercise should help establish and track progress toward achieving your business and technical goals, delivering value through:
You wouldn’t want your vehicle inspection to evaluate only the front half of the vehicle, would you?
An effective Health Assessment should target all the critical aspects of AEM Platform. It should evaluate current state, platform provided features and future state evolution. Additional assessment topics might include specific areas of customization and features of interest for upcoming programs and initiatives.
You can include the following features and topics in the assessment:
A successful and effective AEM Health Assessment is the result of collaborative work across teams. An experienced, senior AEM Architect with experience in all aspects of AEM Platform features, development, delivery, operations, and marketing enablement across multiple projects should perform the primary assessment. Additional AEM resources can help with specific areas of evaluation. Technical and business leads from various teams across the organization play an important role in providing documentation, historical context, KPIs, and established business processes.
The Health Assessment provides simple to understand deliverables, highlighting findings by risk level and how actionable they are. Recommendations should provide an appropriate level of context, data collected and analyzed, and include reference documentation. You should treat findings requiring further discovery or remediation activity as separate project or program.
The Assessment report should address the following questions:
A sample executive summary report might look like the following:
AEM Health Assessment recommendations provide valuable insight into current situation and highlight opportunities for improvement. The platform owner should review these recommendations with various stakeholders including enterprise architecture, security, development, operations, and content management leads.
Evaluate each recommendation against business impact and organizational goals and remediate critical items as soon as possible. Your organization might choose to accept certain risk levels and identified items and include non-critical items in ongoing project activities as appropriate.
As the leading multi-cloud specialists with extensive AEM expertise, Rackspace Technology offers advice and recommendations based on industry-leading best practices, delivered by a large, global pool of technology talent that is dedicated to not just meeting but exceeding your business objectives.
Rackspace offers a comprehensive AEM Health Assessment program. An Adobe Experience Manager Implementation Assessment can take as little as a week to complete, depending on your goals. During the assessment, Rackspace Technology learns about your current business and technical goals through joint workshops and discovers challenges, strategies, and positions related to the use of the AEM application. After we complete all requirements and deep dives, Rackspace Technology creates a detailed findings summary report that provides recommendations and insight into your current position.
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